Expert Series: How to Develop Communication, Empathy, and Power Skills to Optimize Patient Outcomes
Have you ever said something to a patient that you later regretted or thought that you could have said or explained better?
Or maybe you've experienced blank stares in response to your very intelligent, very long explanation of a condition, exercise, treatment plan, etc.?
Words are like toothpaste. Once they're out, it's very difficult to put them back in. And if you can't communicate effectively, it doesn't matter what you know (Gardner, 1982).
Let's be honest: we all know how important good communication is but we tend to focus on our technical skills but at best these may affect patient outcomes by 10-15%. Evidence suggests that up to 50% of clinical outcomes can be explained and predicted by the interpersonal skills of the provider.
If you've never focused on your 'soft skills' (also known as power skills), now is your opportunity to start.
And you'll be amazed at how simple some of the techniques are to develop your communication and empathy skills.
Watch the highlight video from our webinar with Dave Walton, Jim Millard, and Jasdeep Dhir below:
What You Will Learn:
- The secret to boosting your self confidence in practice, whether you are a student, new grad or experienced clinician
- The theory behind effective communication and empathetic skills guided by leaders in the field of interpersonal communication and connection.
- The CARE (Connect, Accept, Respond, Empower) model to optimize your patient outcomes and satisfaction
- The current research that supports the development of healthcare professionals communication and empathetic skills.
However, time is running out to claim a spot, so scroll down to register while there's still space... and while it's still FREE! This webinar is free to join live and the recording will be for free to all Embodia members (those who are subscribed) and to a fee for those who are not subscribed.
Who Should Take This Course?
Any healthcare professional who is interested in understanding the importance of communication and empathetic skills, and in becoming more aware of their own communication styles, practices and biases.
About the Panelists:
Following a 10-year clinical career, Dave completed his PhD at Western University (London Ontario) in 2010 where he is now Associate Professor in the School of Physical Therapy and Director of the Pain and Quality of Life Integrative Research Lab, Honorary Associate Professor with the Discipline of Physiotherapy at the University of Sydney, and Associate Editor of the scientific journal Musculoskeletal Science and Practice.